Subscription Policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a Vexlyra subscription, you'll receive repeat deliveries of your chosen supplements. These are based on the subscription duration and frequency that you select at checkout.

Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time before the next billing date.

If you want to cancel or change your Vexlyra subscription, you can do so at any time with no penalty. Your order confirmation emails contain links to your order where you can manage your subscription directly.

For any issues, you can also contact us at support@vexlyra.com and our team will assist you within 24 hours.

See our returns policy for more details on returns and refunds.

Pre-Orders

When you purchase a Vexlyra pre-order, you are buying a product that is out of stock or soon to be available. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled and shipped, cancellation is no longer possible — but you may request a full or partial refund in line with our returns policy.

See our returns policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try before you buy item from Vexlyra, we authorize your payment method before fulfilling the order. You will have a set period of time to try the product and decide whether to keep it.

If you choose to return it within the allowed timeframe, no charge will be made. Once the trial period has passed and the item has not been returned, your payment method will be charged the full amount automatically.

Queens Club Promise 👑

At Vexlyra, we believe every woman deserves a risk-free experience. If you have any questions about your subscription, pre-order, or trial purchase, our team is always here to help.

📧 support@vexlyra.com
🌿 vexlyra.com