Refund policy

Return & Refund Policy

30-Day Comfort Guarantee
We want you to love your order. If you're not happy with the comfort or fit, you can return them within 30 days of delivery for a full refund of the item price.

Under the guarantee, items may have been tried on or worn briefly to test comfort, but they must be clean, undamaged, and returned with all parts and packaging where possible.

Your statutory rights (UK)
In addition to our guarantee, you have the legal right to cancel your order within 14 days of receiving it, for any reason. If you cancel within this period, we will refund the item price and the original standard delivery cost. These rights also apply to sale and discounted items. Nothing in this policy affects your statutory rights.

How to start a return

  1. Email us at support@vexlyra.com with your order number and the item(s) you want to return.
  2. We'll reply within 1–2 business days with the return address and instructions.
  3. Please do not send items back without contacting us first, so we can match your return to your order.

Return shipping costs

  • Faulty, damaged or wrong item: we cover return shipping, or we can send a replacement at no cost.
  • Change of mind or comfort guarantee: return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.

Refunds
Once we receive your return, we'll inspect it and email you. Approved refunds are issued to your original payment method within 10 business days of us receiving the item (or proof that you sent it, whichever is earlier). Your bank may take a few extra days to show the refund.

Faulty, damaged or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us within 30 days with your order number and a photo, and we'll arrange a replacement or full refund.

Exchanges
Need a different size or colour? No problem. Email us at support@vexlyra.com within 30 days of delivery with your order number and the size or colour you'd like, and we'll arrange an exchange for you. Items must be clean, unwashed and in their original condition.

Non-returnable items

  • Gift cards
  • Shipping Protection fees (non-refundable once the order has shipped)

Contact
Questions about a return? Email support@vexlyra.com and we'll help.