Frequently asked questions
Got Questions? We've Got Answers.
What kind of products does Vexlyra sell?
What kind of products does Vexlyra sell?
Vexlyra is a general lifestyle store offering a wide range of products across home, health, beauty, and everyday essentials. Every item is carefully selected for quality and value.
How long does delivery take?
How long does delivery take?
Standard UK delivery takes 7–12 business days. Express shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free UK delivery on all orders over £40. Orders under £40 have a small standard shipping fee applied at checkout.
What is your return policy?
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags and original packaging, plus proof of purchase. Email support@vexlyra.com to start a return items sent back without a request first won't be accepted. Sale items, gift cards, and a few other categories aren't eligible. EU customers get a 14-day cooling-off period. Approved refunds are processed within 10 business days.
Is it safe to order on Vexlyra?
Is it safe to order on Vexlyra?
Absolutely. Our checkout is fully secure and encrypted. We accept PayPal and all major payment methods for your peace of mind.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to multiple countries across Europe and beyond. Shipping costs and estimated delivery times are shown at checkout based on your location.
Can I track my order?
Can I track my order?
Yes. Once your order is dispatched you'll receive a tracking link by email so you can follow your delivery every step of the way.
How do I contact Vexlyra support?
How do I contact Vexlyra support?
Our support team is available 7 days a week. Reach us via the contact form on our website or by email. We aim to respond within 24 hours.