Politique d’expédition

Shipping Policy

This policy explains how orders placed on vexlyra.com are processed and delivered. Vexlyra is operated by VEXLYRA LLC. All prices on our store are shown in British pounds (GBP).

Shipping Cost
Standard tracked shipping is free on every order, with no minimum spend. The free shipping option is applied automatically at checkout, and the final total, including any optional extras, is shown before you pay.

Order Processing
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). During sales or busy periods, processing may take slightly longer. You will receive an order confirmation email straight after purchase, and a shipping confirmation email with your tracking number once your order has shipped.

Delivery Times
Delivery usually takes 7 to 12 business days from the date your order is placed. Delivery times are estimates provided by our carriers and are not guaranteed. Delays can occasionally happen due to high demand, carrier issues, weather, or other factors outside our control. If your order is delayed, we will keep you updated.

Tracking Your Order
Every order is shipped with tracking. You can follow your parcel using the link in your shipping confirmation email or on our Track Your Order page (vexlyra.com/pages/track-your-order). Tracking updates can take up to 48 hours to appear after your order ships.

Lost, Stolen or Damaged Parcels
If your parcel arrives damaged, or tracking has not updated for an unusually long time, contact us at support@vexlyra.com with your order number (and a photo for damaged items). If a parcel is confirmed lost or arrives damaged, we will send a free replacement or issue a full refund, whether or not Shipping Protection was purchased.

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours, household members, and your local courier first, then contact us and we will help investigate.

Optional Shipping Protection
At checkout you can choose to add optional Shipping Protection for a small fee. It gives you priority handling of claims for lost, stolen or damaged parcels. Shipping Protection is optional and is not required for us to help with a lost or damaged order.

Incorrect Shipping Address
Please check that your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible and we will update it if your order has not yet shipped. We cannot be responsible for parcels delivered to an incorrect address provided at checkout.

Split Shipments
Orders containing more than one item may arrive in separate parcels. If this happens, you will receive tracking information for each parcel.

Customs, Duties and Taxes
Orders delivered within the United Kingdom do not require customers to pay any additional customs or import fees on delivery. For orders delivered outside the UK, local duties or taxes may apply depending on your country.

Contact Us
Questions about shipping or your order? Contact VEXLYRA LLC:
Email: support@vexlyra.com
Phone: +1 (402) 816-6713
Address: 8206 Louisiana Blvd NE, Ste A #9719, Albuquerque, NM 87113, United States
We reply within 1 to 2 business days.